Privacy Policy

Electro Pulse Electrical Ltd Last updated: 2 July 2026

Who we are

Electro Pulse Electrical Ltd (“we”, “us”, “our”) is an electrical contracting business registered in England and Wales (Company No. 13312871), providing domestic and commercial electrical services across East London and Essex. We are the data controller for the personal information described in this policy.

Contact: info@electropulseltd.co.uk | 020 3576 7017 Website: electropulseltd.co.uk

What information we collect

Enquiry and contact form data. When you contact us through our website forms, by phone, or by email, we collect your name, phone number, email address, the service you’re interested in, and any details you include in your message.

Customer and job records. When we carry out work for you, we collect and hold your name, contact details, property address, and details of the electrical work performed, including test results, certificates, and reports (such as EICRs and Electrical Installation Certificates).

Website usage data. Our website uses cookies and similar technologies. Depending on your cookie preferences, this may include information about your device, browser, and how you use our site. See the Cookies section below.

How we use your information and our lawful bases

  • Responding to enquiries and providing quotes — legitimate interests (responding to your request) or steps taken before entering a contract.
  • Carrying out electrical work and issuing certificates — performance of a contract with you.
  • Retaining electrical certificates, test results, and job records — legal obligation and legitimate interests. As a NAPIT-registered contractor, we are required to keep records of notifiable work and certification, and we retain records for the periods recommended under BS 7671 and our registration scheme.
  • Notifying work to building control — legal obligation. Certain electrical work must be notified under the Building Regulations; this involves sharing your property address and details of the work with our competent person scheme (NAPIT) and, through them, your local authority.
  • Sending invoices and keeping accounting records — legal obligation (HMRC requirements).
  • Improving our website — consent (via cookie preferences).

We do not sell your personal information, and we do not use it for marketing without your consent.

Who we share your information with

We only share your information where necessary:

  • NAPIT and local authority building control — for notification of notifiable electrical work and issue of compliance certificates.
  • Service providers — such as our website hosting provider, email provider, and accounting software, who process data on our behalf under appropriate safeguards.
  • Professional advisers and insurers — where necessary, for example in connection with an insurance claim or legal matter.
  • Authorities — where required by law.

How long we keep your information

  • Enquiries that don’t lead to work: up to 12 months, then deleted.
  • Customer and job records, certificates, and test results: retained in line with industry guidance and our scheme requirements — typically for the recommended interval to the next inspection and at least 6 years, as these records relate to electrical safety and may be needed for future inspections, warranty matters, or legal claims.
  • Invoices and accounting records: 6 years from the end of the relevant financial year, as required by HMRC.

Cookies

Our website uses cookies. When you first visit, a cookie banner allows you to accept or decline non-essential cookies. You can change your preferences at any time via the cookie settings on our site.

  • Essential cookies — required for the website to function (including caching and security). These do not require consent.
  • Third-party content cookies — parts of our site embed content from third parties, which may set cookies if you consent:
    • Facebook and Instagram feeds (Meta Platforms) — displaying our social media posts.
    • Google reviews widget (Trustindex) — displaying our customer reviews.
    • Chat widget (Chaty) — the “Get in Touch” button.

These third parties may process your data in accordance with their own privacy policies.

Your rights

Under UK GDPR you have the right to:

  • Access a copy of the personal information we hold about you
  • Ask us to correct inaccurate information
  • Ask us to delete your information (where we are not required to keep it)
  • Object to or restrict our processing
  • Data portability (where processing is based on consent or contract)
  • Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, contact us at info@electropulseltd.co.uk. We will respond within one month.

Please note that we may be unable to delete records we are legally required to keep, such as electrical certificates and accounting records.

Security

We take appropriate technical and organisational measures to protect your information, including secure storage of customer records and certificates, and access limited to those who need it.

Complaints

If you have a concern about how we handle your information, please contact us first and we will do our best to resolve it. You also have the right to complain to the Information Commissioner’s Office (ICO):

ICO — ico.org.uk | 0303 123 1113

Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page with the date of the last update.